The demand for up-to-the-minute information and the ability to find this through effective self-service has fuelled the growth of Chatbots, backed by Artificial Intelligence (AI).
MAIA, the intelligent global mobility chatbot that works alongside mai-assignment, can support employees 24/7/365 by providing direct access to the employee’s assignment details in a simple conversational interface.
MAIA is now integrated with both Facebook Messenger and Slack. Now employees need not navigate away from the everyday messenger apps that they are already using to converse with friends, family and work colleagues.
As more and more people download and use messenger apps, the way service departments interact with their customers is evolving. The same applies to global mobility and the interaction between mobility specialists and employees on assignment.
With apps such as Facebook Messenger having over 900 million users, ‘Dark social’ - where people interact on private platforms rather than publicly posting - is growing at a phenomenal rate. It is important that the on-line habits of employees be taken into account by corporations looking to find ways to connect and engage.
Integrating MAIA with Slack and Facebook Messenger means that the accessibility and usability of MAIA has been further improved, so all employees get the benefit of MAIA’s knowledge directly in the social apps they use every day - enhancing the on-assignment experience and increasing employee satisfaction.